Anurag Jain's Blog on Bangalore Events, Travel, IIM Bangalore, IIM, IIMB, Management

Tuesday, May 10, 2005

Posted 6:43 AM by Anurag

Kingfisher service Ready Reckoner

Kingfisher Airlines started flying yesterday. I dont know about low-cost, but they definitely ain't low-priced! Their lowest fares are higher than India's only LCC Air Deccan's highest fares! Anyhow, here are some of their service's features. The ones that are really important( or stand in sharp contrast to a typical LCC) have been marked red. The most surprising parts appear to be Home Delivery (payment at doorstep) and No monetary refunds!

# Have opened booking for one month only from start-of-flight date.
# Fares: Three fixed fare points!
a) Mumbai-Bangalore (3 flights a day, one-way) Fares:
3900(available upto June 09), 4900, 5900
b) Bangalore-Delhi (Starts June 6. 3 flights a day, one-way) Fares:
6900 (available upto July 10), 8900, 10900
# Payment Modes:
a) Master b) Visa c) Home Delivery
"This facility is brought to you in association with Expressit Logistics Worldwide Ltd... we will be at your doorstep within 24 hours to collect the payment and handover the itinerary receipt. You can make the payment either in cash or by using a credit card. This service is currently available only in designated areas of the cities mentioned in the drop down box."
# Have a lowest fare finder with color coding.
# TOLL FREE call centre number at 1600 1800 101. But this number unreachable from Hutch, Reliance, BSNL. The other number +91 124 284 4700 seems to be a Noida number.
# Booking engine doesn't ask for any address/city.
# Booking engine is at http://www.flykingfisher.biz and not at http://www.flykingfisher.com
# They call PAX as Guests.

Points from Contract of Carriage
# Refunds: through Credit Notes
"What is a credit note?: Cancellation of booked tickets or modifications in booking date / time is allowed upto 1 hour prior to a scheduled departure, for a predetermined seat release charge. A credit note will be generated for the balance amount of the cancelled / rebooked ticket; there will be no monetary refunds. The credit note will be valid for 12 months and can be used to make future bookings on Kingfisher Airlines."
# Seat Release Charge - "Seat Release is allowed upto One (1) hour prior to departure. In case of cancellation or rebooking, a flat fee of INR 300 will be charged as the Seat Release Charge for each modified segment per Passenger The amount to be refunded will be in the form of credit note."
# Seating - Seating will be assigned through advance reservations or during check-in process at the airport
# A Passenger can book online for up to nine (9) Passengers per booking.
# Modifications and Refunds - Once purchased online, changes or cancellation to this booking cannot be made online on www.flykingfisher.com or any other internet site.

0 comments

Comments: Post a Comment